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SHIPPING, RETURNS, CANCELLATION & REFUND POLICY

a) Shipping efficiency

We shall ensure that your order will be quickly processed, well packed, shipped and safely delivered to you.

We ship our fishing flies to any destination in the world using the shipping method listed below.

When you place an order we will estimate delivery dates based upon the stocks available, shipping method selected and your shipment’s destination and communicate this to you.

b) Shipping Charges

Our shipping charges are fixed for each Order but are determined by the method of shipping selected. Our Shipping Methods are as follows:

1. EMS Courier (3-5 from the date of dispatch) Cost = USD 48.00
2. Fedex Economy (5-7days from the date of dispatch) Cost = USD 85.00
3. One World Courier (3-5 days from the date of dispatch) Cost = USD 38.00
4. Free shipping (by approval only) this option is available is some countries and it is meant for clients who want to add some flies to an order after it has been posted without paying for the shipping twice - the initial chosen shipping is used and the extra flies added and shipped together. If you are not sure of how and when to use the Free Shipping option please contact us on info@greatlakesflies.com. Any orders that do not meet the conditions for free shipping and are sent with this option shall not be valid until the shipping is paid for, and they may be cancelled at the buyer's cost.

The shipping rated will be adjusted from time to time based on the shipper rates and the rates at the time of the purchase transaction shall supercede those indicated here or elsewhere.
The Shipping durations given here are from the date of dispatch of the order. For more information on our standard preparation duration for tying the flies visit our FAQ page

c) Satisfaction Statement

Our goal is to ensure your complete satisfaction with every purchase.

d) Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in full (excluding shipping charges) in the same payment form and currency as the original payment.

Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

The following Conditions for Return of Goods must be met before Great Lakes Fishing Flies accepts your goods as returned. Great Lakes Fishing Flies reserves the right to charge 20% restocking fee and even to refuse the return.

i) The fishing fly goods must be physcally returned for refund or exchange consideration, within 15 days of original purchase

ii) Items and packaging must be received in unused condition as sent by Great Lakes Fishing Flies.

iii) The goods must be in the original and undamaged packaging from Great Lakes Flies

iv) Packaging must include all original items, labels, packing lists etc.

v) Return Authorization Number must be clearly marked on the shipping box

vi) Return package must include copy of the the original invoice or sale receipt

Before returning package you need to contact Great Lakes Fishing Flies to receive Return Authorization Number (RAN) (RAN to be placed on returning package). To get a RAN you should send an e-mail to orders@greatlakesflies.com giving the reasons for request to return the fishing flies and if acceptable we shall send you the RAN which shall be placed on the returning package.

The buyer shall bear all costs of shipping the fishing flies back for replacement.

Once you recieve our RAN, please mail your package in a prepaid, insured, traceable method to the address below:

Great Lakes Fishing Flies
Ngong Road, Adams Arcade, First Floor, Office 3
PO Box 20009 -00200
Nairobi, Kenya

e) Order Cancellations
Clients are free to cancell orders at any time without prejudice to any party and without expectation or demand for refund.


f) Payment Refund
i )Payment refunds for cancelled orders will only be considered if we have surpassed the timelines given for preparation, packaging by more than 24 hours without giving prior reason for the delay.
ii) Payment refunds for cancellations due to shipping delays after discpatch (where the client has the tracking number) shall not be honored.
iii) Payment refunds for goods that have been returned and that have not met all our conditions for return will not be honored.
iv) Payment refunds for goods that have met the Return conditions will be paid less any shipping and handling costs charged.
v) Shipping and handling charges are not refundable unless where the order is cancelled due to Great Lakes Fishing Flies's inability to prepare pack and dipatch an order within the standard durations plus 24 hours.

g) Difficulty in reveral of transactions
Be very sure when placing your orders because once an order has been submitted at 2Checkout and your credit card or paypal has been charged, it will be very difficult to reverse without valid reasons.

Return Address:

Great Lakes Fishing Flies
Ngong Road, Adams Arcade, First Floor, Office 3
PO Box 20009 -00200
Nairobi, Kenya

RAN request e-mail: orders@greatlakesflies.com

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