The above are standard time-lines but if there are any
other factors we shall notify you in advance of any possible
delays.
Preparation and packaging delays may be caused by:
i) The pattern of flies you have ordered - some pattens
like the Bass bugs, the Hoppers and a few other patterns
need more time to tie.
ii) The quantities orders - since our flies are handmade
and we cant aticipate the quantities, large orders will
result in some delays but we shall communicate and update
you constantly.
iii ) Non-standard patterns- non-standard patterns may
require special materials or tying techniques and this
may cause some delays. In the event that your order must
be specially made, you will be contacted by e-mail and
informed of the nature of the delay and the expected time
frame for shipment of your order.
Shipping and delivery delays delays may be caused by:
i) Goods being held by customs in country of destination.
ii) Wrong or incomplete shipping address
iii) Festive season times - In some occasions such as
Christmas there could be delays in the delivery of your
product because the mail is overloaded and always take
some days more to deliver the packages and more so when
the packages are for international deliveries like in
our case.
3. How will you ship my order?
We give you 4 options for shipping your order as follows:
i. Express Mail Service (EMS) Courier
ii. One World Courier - an international courier service
iii. Fedex International - Economy
All above logos and trademarks are properties of
their respective owners and are used here for visual
purposes only.
Great Lakes Fishing Flies does not have any contracts
with these companies neither do we represent them in
any way.
.4. How do I track my orders?
i. As soon as we dispatch your order, we will provide
you with all the details including the Tracking Number
& Tracking URL for you region as per the chosen
method
ii. You can also present this Tracking Number to your
local Mail Service Company to assist you in tracking
the parcel.
ii. If you have any challeges you can also contact us
directly on our.info@greatlakesflies.com
and we will provide you with any information regarding
the delivery status of your order.
iii. Please don't worry if your tracking number does
not work for the first 6 hours or so as this is normal.
After 6 hours or so you will be able to get information
on the tracking pages above on the shipment progress
of your package
5. Can I pay for fishing flies order by
money transfer or bank transfer?
You can pay by money transfer or by bank transfers in
cases where your order is a special request for patterns
that are not on our website or if you are placing a
large wholesale order.
6. Can I make a special request for a certain
fishing flies pattern?
Yes, we can tie any fly pattern. For more information
contact us to sales@greatlakesflies.com
and in your request, please include much information
as possible including photos of the fly pattern that
you would like us to tie for you.
7. What is greatlakesflies' policy on fair
trade and the payment of artisans?
One of our main business purpose is to mainting a sustainable
trade and employment for the Kenyan families that have
kept the fly tying tradition, a tradition that was inherited
from the British and other Erupean settlers from the
early 1900s.
Great Lakes Fishing Flies is a equal and fair employer
and it contracts the fly tying artists on this basis.
We then market and sell the fishing fly products online
and a big portion of the proceeds contributes to payment
of salaries and wages and thereby improving the artists'
and their families' livelihood. Furthermore, the fly
tying artists remain independent and free to determine
their pay for the work done within competitive rates.
We do not employ minors or use child labour in tying
our fishing fly products.
8. What is your policy on returns and exchanges?
If you are dissatisfied with your order for any reason,
you can return your items for a prompt refund or exchange.
Refunds for items returned within 15 days of the purchase
date will be credited in full (excluding shipping charges)
in the same payment form and currency as the original
payment.
For more detials visit our Shipping
& Returns page
9. What if I do not receive my order?
Be sure to indicate the correct mailing address when
you are filling out your order form.Great Lakes Fishing
Flies will not be held liable for items that are lost
or misplaced due to incorrect address or change of address.
If you have not received your order and would like to
check the status, please contact our Customer Service
Department at sales@greatlakesflies.com
(be sure to note your order number and e-mail address,
and verify the correct shipping address). A customer
support representative will check our records and assist
you on tracking your parcel.
10. Will you ever give out my personal
information to third parties?
Great Lakes Fishing Flies wholeheartedly respects your
privacy and thus will never release any business or
personal information (including your home address, e-mail
address, and phone number) to any third party.
At Great Lakes Fishing Flies your information privacy
and confidentiality is 100% Guaranteed.
11. Terms of use and Copyright
All content on the www.greatlakesflies.com website
including but not limited to words, text, graphics,
logos, images, slogans, icons, and software is the property
of Great Lakes Fishing Flies and is protected by Kenyan,
US and International copyright laws. All copyrighted
material exclusive to www.greatlakesflies.com domain
or www.greatlakesflies.com website contents, past and
present, are also purchased, protected, and owned by
Greatlakes Fishing Flies and /or www.greatlakesflies.com.
All intellectual property that is used or displayed
on our website or any materials that are sent on email
or by post are owned by Great Lakes Fishing Flies and
should not be used without permission and are also protected
by Kenyan, US and International copyright laws. No part
of the www.greatlakesflies.com website or any intellectual
property found therein may be reproduced, modified,
distributed, transmitted, Published or shared in any
form without express written permission from Great Lakes
Fishing Flies. If done without permission thenthis is
copyright infringement and which will lead to legal
prosecution under international copy right laws. Greatlakes
Fishing Flies and /or www.greatlakesflies.com's trade
names and trademarks, certifications, and service marks
or other trademarks and service marks owned by Greatlakes
Fishing Flies and /or www.greatlakesflies.com may not
be used in connection with any product or service that
is not Greatlakes Fishing Flies and /or www.greatlakesflies.com's
in any manner that is likely to cause confusion among
clients or in any manner that infringes on the rights
of others or discredits Greatlakes Fishing Flies and
/or www.greatlakesflies.com
12. Products are individually handmade
Since all of our fishing tackle products are individually
handmade, all measurements given must be considered
as approximations, and minor imperfections and slight
variations in color or design from items depicted should
be expected.
13. Shipping & Delivery Disclaimer
Greatlakes Fishing Flies and /or www.greatlakesflies.com
or their subsidaries shall not be held responsible for
Orders not received because the buyer provided wrong
shipping address or has moved from the address provided
during the ordering process.
We send all our parcels by international couriers which
means that someone has to receive the package and sign
for it. Where you realise that you or your representative
will not be available at the address that you provide
during the ordering process then contact us immediately
at sales@greatlakesflies.com
(before we dispatch the goods) and change the shipping
address, failure to which we shall not be responsible
if you do not receive your order.
In the event where you change addresses and do not inform
us then again we shall not be held responsible if you
do not receive your order.
The courier companies will try to deliver the package
twice to the address that was provided when placing
the order and also try to contact the address by the
phone number provided at the time of ordering. If no
one is available at the address and no one answers the
phone number provided at ordering then Greatlakes Fishing
Flies and /or www.greatlakesflies.com will not be held
responsible if you do not receive your order.
For any further clarifications on the Shipping disclaimer
please feel free to contact us at our.info@greatlakesflies.com
Greatlakes Fishing Flies and /or www.greatlakesflies.com
only charges customers what it costs us to ship products
to you. It is your responsibility to determine any additional
costs such as, but not limited to customs import duties,
brokerage fees, local delivery charges, etc. Greatlakes
Fishing Flies and /or www.greatlakesflies.com will make
every effort to value shipments as low as we can and
we normaly mark our shipments as "Samples"
while reporting enough value to cover insurance on shipments
that have insurance. If a package is refused for any
reason and returned to us, any subsequent delivery charges
will NOT be refunded. If customer provides an invalid
address when ordering, all shipping charges are the
customer’s responsibility including fees charged
to Greatlakes Fishing Flies and /or www.greatlakesflies.com
to have the package returned to us, and re-shipment
fees to return the package to you if you so choose.
Please note that many packages are delayed by customs
in the receiving country, so shipping times are estimates.
For further information or clarifications feel free
to contact us on sales@greatlakesflies.com
